1. Introduction
Welcome to Victor Kelly Estate Agents we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website or engage with our real estate services.
2. Personal Information
In this Privacy Policy, “Personal Information” refers to information as defined by the applicable privacy laws. Generally, it includes any information that can identify you personally, such as your name, address, telephone number, email address, and profession or occupation. If the information we collect can reasonably identify you, it is considered Personal Information.
3. Types of Personal Information We Collect
We may collect the following types of Personal Information:
3.1. Contact Information: Your name, address, telephone number, and email address.
3.2. Identification Information: Driver’s license number (if applicable).
3.3. Property Information: Current property ownership and title details, desired property ownership details, and details of properties sold or acquired by you.
3.4. Tenant Information: If you are a current or prospective tenant for a rental property, we may collect additional information, including employment details, other sources of income, and personal and financial references.
3.5. Other Information: Sometimes, we may request additional Personal Information as necessary to provide our services to you.
4. How We Collect Personal Information
We collect Personal Information directly from you unless it is unreasonable or impracticable to do so. We may collect information through various means, including when you contact us by email or letter, access and use our website, or engage in conversations with our representatives.
Additionally, we may collect information from third-party sources, such as public databases (e.g., Telstra White Pages), credit reporting agencies, law enforcement agencies, government entities, and referrals from existing clients.
As part of our due diligence process for lease or rental agreements, we may share your information with authorized credit-checking agencies.
5. Consequences of Not Providing Personal Information
If you choose not to provide the Personal Information described above, it may impact our ability to provide services to you, inform you about relevant properties, or tailor the content of our website to your preferences.
6. Purpose of Collecting and Using Personal Information
We collect and use your Personal Information for various purposes, including but not limited to:
6.1. Providing real estate services and products.
6.2. Complying with local, state, and federal real estate regulations and laws.
6.3. Assisting you with related services as required.
6.4. Internal administrative, marketing, planning, and research purposes.
6.5. Updating our records and keeping your contact details current.
6.6. Handling your queries or customer service issues.
6.7. Keeping you informed about services we believe may interest you.
6.8. Conducting relevant business processing functions.
6.9. Processing and responding to any complaints.
Your Personal Information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.
7. Direct Marketing
We may send you direct marketing communications and information about our services. You can opt out of receiving these communications at any time using the provided opt-out mechanisms.
8. Cookies and Tracking
When you access our website, we may use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more details.
9. Security
We take reasonable measures to protect your Personal Information. However, please note that the Internet is inherently insecure, and we cannot guarantee the security of data transmission over the Internet.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of those websites for more information.
11. Access and Correction of Personal Information
You have the right to access and correct your Personal Information. You can request access or amendments by contacting our Privacy Officer at the contact details provided below.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Victor Kelly Estate Agents
Address: 32/12 Philip Mall, WEST PYMBLE NSW 2073
Phone: 02 9056 1717
Email: admin@victorkelly.com.au
13. Complaints
If you have a complaint or concern, please contact our us using the contact details above. We will strive to resolve your complaint within 90 days.
If we cannot resolve your complaint to your satisfaction, you may refer it to the Office of the Australian Information Commissioner (OAIC). The OAIC contact information is provided below:
The Office of the Australian Information Commissioner
GPO Box 5218
Sydney, NSW 1042
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, with the revised policy being effective from the date of posting on our website.